Exchange hosting | Outsourced email from Intermedia

Exchange 2010 and more

Intermedia became the world’s largest Exchange hosting company by delivering more than an Exchange mailbox. We deliver an Office in the Cloud™.

Office in the Cloud means you get full-featured Exchange 2010 service plus:

Expert, technically certified support staff available 24x7 with an average phone hold time of under 60 seconds
A Cloud Concierge™ migration team to securely transition the information in your on-premise servers or current cloud provider to Intermedia’s Exchange hosting
Total control of your services and security options through our intuitive web-based control panel and mobile apps
Mobile freedom with support for email, calendar and contacts on virtually any smartphone or tablet – from iPhone and iPad through Android, BlackBerry, Windows Mobile and more
Enterprise-grade security in our world-class datacenters and a 99.999% uptime service level agreement
Timesaving, business-protecting “only from Intermedia” benefits such as SpamStopper, VirusStopper, and Outlook Backup tools

Office in the Cloud plans include additional collaboration, security, and compliance options you can tailor to your business, from Lync instant messaging to email encryption.

To learn more, view plans and pricing.

Trusted Industry leader

"We firmly believe Intermedia’s solutions are the most powerful and cost-effective way for our clients to benefit from first-class business email and shared workspace without incurring the expense of an in-house deployment."
- Dr Jerry Sanders, SpectraSoft Ltd
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Exchange Hosting ROI

Still running Exchange with an on-premise server? Use this report, The Case for Hosted Exchange, to calculate the return-on-investment from hosting.

Exchange hosting basics

Get more information on Exchange hosting features, benefits to employees, and how it works.

Compare Intermedia to other providers

How does Intermedia’s Office in the Cloud approach to Exchange hosting stack up to other providers? Compare the big three options with this chart.

Support		Office 365	Google Apps
Migration Support	Free certified Cloud Concierge™ migrates every new customer 24/7 phone support Online migration toolkit available for self migrations	Online migration toolkit, discussion forum and 24/7 phone support	Online migration toolkit and discussion forum support
Tech Support	24x7 email and phone support with average phone hold time of less than one minute Built in support ticketing system in Intermedia HostPilot® Control Panel Microsoft certified support specialists Online KnowledgeBase	24x7 email and phone support (higher-end plans only); phone response time undocumented Built in support ticketing system in control panel Microsoft certified support specialists Online forum	24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day Built in support ticketing system in control panel Online forum

Support

Office 365

Google Apps

Migration Support

Free certified Cloud Concierge™ migrates every new customer
24/7 phone support
Online migration toolkit available for self migrations

Online migration toolkit, discussion forum and 24/7 phone support

Online migration toolkit and discussion forum support

Tech Support

24x7 email and phone support with average phone hold time of less than one minute
Built in support ticketing system in Intermedia HostPilot® Control Panel
Microsoft certified support specialists
Online KnowledgeBase

24x7 email and phone support (higher-end plans only); phone response time undocumented
Built in support ticketing system in control panel
Microsoft certified support specialists
Online forum

24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
Built in support ticketing system in control panel
Online forum

Control		Office 365	Google Apps
Management Control Panel	Customers able to provision users and manage settings for Intermedia's proprietary services as well as Microsoft-based and third-party services Supports all browsers	Does not support Chrome browser	Supports all browsers
End-user Controls	My Services available in Outlook to change common settings for users' services and update passwords, reducing administration load Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones	Controls available through Outlook Web App interface. Functions are Exchange- oriented and do not include BlackBerry	Limited permissions and functionality

Control

Office 365

Google Apps

Management Control Panel

Customers able to provision users and manage settings for Intermedia's proprietary services as well as Microsoft-based and third-party services
Supports all browsers

Does not support Chrome browser

Supports all browsers

End-user Controls

My Services available in Outlook to change common settings for users' services and update passwords, reducing administration load
Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones

Controls available through Outlook Web App interface. Functions are Exchange- oriented and do not include BlackBerry

Limited permissions and functionality

Reliability and Security		Office 365	Google Apps
Security	Policy-based Encryption add-on available; includes templates for HIPAA compliance Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BB policies	Policy-based Encryption add-on available; not preconfigured for compliance needs Wipe ActiveSync devices only	Google Message Encryption service available Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Data	4 US-based datacenters and 1 datacenter in UK for EU customers SaS 70 Type II Audited; 99.999% SLA	Uses several independent datacenters located in different parts of the world 99.9% SLA	Does not reveal which of its global datacenters are used 99.9% SLA

Reliability and Security

Office 365

Google Apps

Security

Policy-based Encryption add-on available; includes templates for HIPAA compliance
Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BB policies

Policy-based Encryption add-on available; not preconfigured for compliance needs
Wipe ActiveSync devices only

Google Message Encryption service available
Wipe ActiveSync devices; BlackBerry device wipe requires BES

Operations: SLA and Location of Data

4 US-based datacenters and 1 datacenter in UK for EU customers
SaS 70 Type II Audited; 99.999% SLA

Uses several independent datacenters located in different parts of the world
99.9% SLA

Does not reveal which of its global datacenters are used
99.9% SLA

Services offered		Office 365	Google Apps
Mobility	Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES	Support for ActiveSync devices; BlackBerry support limited to BIS	Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Supported Mail Platforms	25 GB or unlimited storage options; message size limit 50 MB Enterprise version of Exchange 2010 (latest version); Outlook 2010 available for $1 per user per month	Storage max 25 GB; message size limit 25 MB Hosted version of Exchange 2010 (latest version); Outlook 2010 available on higher-end plans	Storage max 25 GB; message size limit 25 MB Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service
Public Folders	Public Folders available	Public Folders not available	Public Folders suported via Google Groups
Microsoft Outlook	Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view Outlook Web App (enhanced web access available with Exchange 2010) Microsoft Outlook® 2011 for MAC available	Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view Outlook Web App (enhanced web access available with Exchange 2010) Microsoft Outlook® 2011 for MAC available	Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Microsoft Office Web Apps	Not available; customers use their own Microsoft Office software	Available; expires upon contract termination	Not available; customers use Google Docs or their own Microsoft Office software
Collaboration and File Management	Lync, document sharing and pc backup	Lync, SharePoint	Google IM, Docs and Cloud Connect services
Archiving	Archiving available (basic and compliant); Supports all third party cloud archivers	Archiving available	Archiving available
	Get a price quote

Services offered

Office 365

Google Apps

Mobility

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES

Support for ActiveSync devices; BlackBerry support limited to BIS

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

Supported Mail Platforms

25 GB or unlimited storage options; message size limit 50 MB
Enterprise version of Exchange 2010 (latest version); Outlook 2010 available for $1 per user per month

Storage max 25 GB; message size limit 25 MB
Hosted version of Exchange 2010 (latest version); Outlook 2010 available on higher-end plans

Storage max 25 GB; message size limit 25 MB
Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service

Public Folders

Public Folders available

Public Folders not available

Public Folders suported via Google Groups

Microsoft Outlook

Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
Outlook Web App (enhanced web access available with Exchange 2010)
Microsoft Outlook® 2011 for MAC available

Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
Outlook Web App (enhanced web access available with Exchange 2010)
Microsoft Outlook® 2011 for MAC available

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two

Microsoft Office Web Apps

Not available; customers use their own Microsoft Office software

Available; expires upon contract termination

Not available; customers use Google Docs or their own Microsoft Office software

Collaboration and File Management

Lync, document sharing and pc backup

Lync, SharePoint

Google IM, Docs and Cloud Connect services

Archiving

Archiving available (basic and compliant); Supports all third party cloud archivers

Archiving available

Archiving available

Get a price quote

"Google Apps for Business and the E-for-Enterprise Office 365 plans offer more robust support options. But they can’t hold a candle to Intermedia’s support, which it legitimately touts as industry leading... Since I moved my primary business and personal accounts to Intermedia, I’ve needed to call for support on several occasions. Hold times were brief, and the engineers I talked to were able to address my issues quickly and accurately."

— Ed Bott, ZDNet

"[Intermedia] has proven to be true professionals in their handling of our migration from Exchange 2007 to Exchange 2010. Each of the team members involved has contributed to what has been an extremely painless and positive experience."

— Guy J. Timberlake, Chief Visionary and Chief Executive Officer, The American Small Business Coalition

"People who run a business alone often want it to appear bigger than it really is — as if it has teams of employees and unlimited resources...Stephen Xavier, an executive coach, uses Microsoft’s Exchange e-mail system — a staple among Fortune 500 companies — through Intermedia, a hosted Exchange [provider]."

— New York Times

"[KORG USA], the distributor of musical instruments… needed to reassess how dependent it had become on technology for day-to-day operations. At the time, the technology group was preparing to upgrade its e-mail server and phone system, but [the IT director] pulled the plug on those plans. Instead, he signed the company up for…Microsoft Exchange hosting with Intermedia.net."

— Forbes

"Intermedia Microsoft Exchange Hosting is just plain awesome. Thank you to them!"

— Corey Creed, Hippo Inc.

"I’ve been using a hosted version of Microsoft Exchange 2010 through Intermedia…Outlook Web App in Exchange 2010 is a complete game-changer. It can match the desktop version of Outlook feature for feature, and it feels like an app, not a fancy web page."

— Ed Bott, ZDNet