Smarter Customer Engagement from Wherever
With Intermedia Contact Centre, you can differentiate from the competition where it matters most – the customer experience.Become a Partner Find a Local Partner
Intelligently route calls, chats, emails, and text messages to the right employee every time.
Automatically know who is calling and why to give your customers the top-tier service they expect.
AI Interaction Insights increases your capacity to help more customers and improve your customer experience.
Drive more productivity and better customer experiences with Contact Centre integrated in Unite.
Answer customers in sequence; minimise wait times. Handle more concurrent enquiries and maintain happier customers and staff.
Get customers to the right agents, on time, every time. Customise call flows for results, with Skills-Based Routing and more.
Let customers connect with you on their terms. Intermedia Contact Centre offers options for voice, chat, and email queues.
Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.
Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
Effortlessly give Unite users access to call queues without needing to onboard them to a different application.
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.
Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
Extensive built-in and customisable reports help visualise trends, identify friction points, and improve interactions.
Real-time customer insights speed agent-customer interactions and keep the team aligned.
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.
Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, readily accessible.
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Coach frontline users as they actively interact with customers over voice calls and chats.
With Intermedia, there’s no downtime and we don’t have to worry about upgrades, and I get very quick and accurate answers on any concerns that come up.
Note: As a partner of Intermedia, you must be located within the United States, Canada, or United Kingdom in order to resell our UCaaS, CCaaS, or Voice/SIP Trunking services.