Reliability

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Inside Intermedia’s Worry-Free Experience™

Reliability: "five nines" makes all the difference

Intermedia offers a financially backed 99.999% uptime SLA for all its services. This means that you can expect less than 26 seconds of downtime a month—and that we back this promise financially.

Technology & Beyond's Mike Maendler praises Intermedia's 99.999% uptime SLA

Mike Maendler and Technology & Beyond know they can rely on Intermedia services to be up and running when they need them.  That 99.999% uptime SLA means less than 30 seconds of downtime a month.

Intermedia believes in giving our customers the best service possible. So we provide your business with a financially backed 99.999% (five nines) uptime service level agreement for all our services. A 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it.

Our competitors offer a 99.9% uptime guarantee. That's just three nines. And while that difference may not seem significant, the difference actually amounts to downtime of over 8 hours. 

Availability % Downtime per year
99.8% 17.52 hours
99.9% (“three nines”) 8.76 hours
99.95% 4.38 hours
99.99% (“four nines”) 52.56 minutes
99.999% (“five nines”) 5.26 minutes
99.9999% (“six nines”) 31.5 seconds
99.99999% (“seven nines”) 3.15 seconds

How would your business suffer if you couldn’t communicate with your customers or coworkers for a whole day? Or even half a day? With Intermedia’s five-nines uptime guarantee, you won’t have to find out.

How do we guarantee five nines availability?

We architect our cloud specifically for reliability, performance, and data protection. Read more about it in our white paper, “Not All Clouds Are Created Equal."

Our Cloud Concierge experts have decades of combined experience creating and managing datacenters. We practice strong root cause remediation to make sure we’re always capturing the true cause for any issue, properly fixing it, and applying those lessons going forward. 

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