Intermedia believes in giving our customers the best service possible. So we provide your business with a financially backed 99.999% (five nines) uptime service level agreement for all our services. A 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it.
Our competitors offer a 99.9% uptime guarantee. That's just three nines. And while that difference may not seem significant, the difference actually amounts to downtime of over 8 hours.
|Availability %||Downtime per year|
|99.9% (“three nines”)||8.76 hours|
|99.99% (“four nines”)||52.56 minutes|
|99.999% (“five nines”)||5.26 minutes|
|99.9999% (“six nines”)||31.5 seconds|
|99.99999% (“seven nines”)||3.15 seconds|
How would your business suffer if you couldn’t communicate with your customers or coworkers for a whole day? Or even half a day? With Intermedia’s five-nines uptime guarantee, you won’t have to find out.
How do we guarantee five nines availability?
We architect our cloud specifically for reliability, performance, and data protection. Read more about it in our white paper, “Not All Clouds Are Created Equal."
Our Cloud Concierge experts have decades of combined experience creating and managing datacenters. We practice strong root cause remediation to make sure we’re always capturing the true cause for any issue, properly fixing it, and applying those lessons going forward.