Reliability: “Five Nines” Makes All the Difference

Reliability: Five Nines Makes All the Difference

Our cloud is purpose-built to deliver 99.999% uptime with a financially backed SLA

Intermedia believes in giving our customers the best service possible. So we provide your business with a financially backed 99.999% (five nines) uptime service level agreement for all our services.

Our Microsoft Certified architects and engineers make this level of reliability possible by applying their deep expertise to our architecture, our world-class datacentres, and the internet providers that connect our datacentres to the world. With decades of combined experience, our Cloud Concierge™ experts practice strong root cause remediation to make sure we’re always capturing the true cause for any issue, properly fixing it, and applying those lessons going forward.

Intermedia’s 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it. Our competitors offer a 99.9% uptime SLA. That’s just three nines. And while that difference may not seem significant, the difference actually amounts to downtime of over 8 hours.

How would your business suffer if you couldn’t communicate with your customers or coworkers for a whole day? Or even half a day? With Intermedia’s five-nines uptime SLA, you won’t have to find out.

Availability % Downtime per year
99.8% 17.52 hours
99.9% (“three nines”) 8.76 hours
99.95% 4.38 hours
99.99% (“four nines”) 52.56 minutes
99.999% (“five nines”) 5.26 minutes

Intermedia’s services are highly reliable. But if I have a question, I don’t feel stupid asking it…It lowers my blood pressure to know that I can get real help any time of the day.

AccelSearch Kristin Speer
Managing Partner, AccelSearch

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