Intermedia's Master Service Agreements include payment and termination terms, legal rights and responsibilities, and incorporates the respective Service Level Agreement as well as our Acceptable Use Policy. Intermedia's Service Level Agreements state performance standards and performance refund schedules.
Hosted Exchange, SharePoint and Skype for Business
Trials, policies and partner channel agreements
30-Day Risk-Free Trial
Intermedia's 30-Day Risk-Free Trial applies to our Exchange hosting service for new accounts on all platforms. All plans qualify for the 30-Day Risk-Free Trial. The 30-Day Risk-Free Trial is not a discount. Instead, it is an option for accounts that are less than 30 days old to terminate service or subscription without incurring early termination charges and with a refund of service fees. Please note that initial setup fees and migration fees are non-refundable. Due to licensing restrictions, we are not able to offer refunds on Blackberry or ActiveSync fees, or for Exchange add-on features, including additional disk space, archiving, Office Communications Server and SharePoint.
If you wish to exercise the out clause of the 30-Day Risk-Free Trial option and receive a refund of your Exchange hosting service fees, you must follow the termination procedure located within the Account section of the Control Panel and contact the Customer Service/Billing department, and both steps must be completed within the first 30 days of the new account creation.
- Acceptable Use Policy
- Information Request Policy
- DMCA Policy
- No Spam Policy
- CPNI Policy